We’re Woodbury Supply and Millwork Masters. We are determined to make a difference in the building materials industry. Our goal is to be THE “go-to” source for innovative, quality building products, and personalized service. Our customers range from architects to builders to homeowners – and we take pride in helping them explore countless construction, design, remodeling, or replacement possibilities. As one of the most prominent Marvin Window and Door retailers in New England, we are all about the details. And? We want you to become part of our talented team. We care. We are a family-owned, profitable & growing business, having opened 3 new locations throughout New England in the past 6 years. We are a company that values doers over talkers, and mentors over managers. We are a company where people who are self-driven and goal-oriented are rewarded with opportunities to grow.
Why join Woodbury Supply?
- Fast-growing company with opportunities for personal and professional growth.
- Offering competitive pay.
- Full benefits (health/dental/401k/paid time off).
- Family-owned, great work/life balance.
- Join a dynamic team-based culture.
- Best of both worlds– ability to work by yourself or in a team with the support of a larger co. network.
Window and Door Field Service Technician
- Field Service Technician- Windows and Doors
- Company vehicle, tools, and equipment provided.
- Full Time Hours
Key Responsibilities: Act as the liaison between the manufacturer and the customer through…
- Interacting with customers in the field to create solutions to product difficulties.
- Installation of Scenic Door collection.
- Repairing or replacing products and parts using manufacturer guidelines.
- Ability to provide peace of mind to clients from first meeting through project completion.
- Collaborating with sales teams to enhance the customer experience.
- Working with manufacturers to order parts, manage lead times, and discuss product updates.
Requirements:
- Strong problem solving, organizational, and communication skills.
- Carpentry/mechanical skills with the ability to evaluate, repair, and implement solutions.
- Proficient in Microsoft Office and Outlook.
- General customer service experience.
- Travel required- may result in some overnights.
- Clean driving record.
- General best building practices knowledge.
Why join Woodbury Supply?
- Fast-growing company with opportunities for personal and professional growth.
- Offering competitive pay.
- Full benefits (health/dental/401k/paid time off).
- Family-owned, great work/life balance.
- Join a dynamic team-based culture.
- Best of both worlds– ability to work by yourself or in a team with the support of a larger co. network.
Please be prepared to provide a resume and references upon request.
Job Type: Full-time
Salary: $60,000.00 – $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- Associate (Preferred)
Experience:
- Carpentry: 3 years (Required)
- Construction: 5 years (Required)
License/Certification:
- Driver’s License (Required)
Work Location: Topsfield, MA and on the road.
Customer Success Coordinator
Summary:
- Customer Success Coordinator– Interior Millwork Division
- Location: 140 Louisa Viens Dr, Dayville CT
- Full Time Hours: M-F 7:30am – 4:00pm
- Salary $40,000 – $45,000
Key Responsibilities: Act as the liaison between the manufacturer and the customer through…
- Interacting with customers, the sales team, and vendors along with manufacturing schedules to ensure accuracy and quality customer service.
- Quoting and ordering for projects using Spruce Software.
- Creating customer proposals using customized manufacturer software.
- Promote through discussion of company resources, products, specialized offerings, and programs.
- Collaborating with the outside sales team to price and secure jobs.
- Working with vendors to place orders, manage lead times, and discuss product updates.
- Respond to customer inquiries and concerns through various communication channels such as phone and e-mail.
- Provide accurate and timely information to customers, ensuring their needs are met.
- Process customer orders ensuring accuracy and timeliness.
- Assist in order tracking, shipment coordination, and product returns.
- Maintain and update customer information in the company database.
- Record and organize customer interactions and transactions.
- Investigate and resolve customer issues and complaints in a professional and efficient manner.
- Collaborate with other departments to find solutions to complex problems.
- Maintain organized records, both electronic and paper, related to the customer interactions, orders, and administrative processes.
- Support managers and team members as needed.
Requirements:
- Strong organizational & communication skills, ambitious, and goal-oriented
- Proficient in Microsoft Office and Outlook
- General sales/customer service experience preferred.
- Strong work ethic.
Please be prepared to provide a resume and references upon request.
Job Type: Full-time
Experience:
- Microsoft Office: 3 years (Required)
- Building Materials: 1 year (Preferred)
Education:
- Associate (Preferred)
Location:
- Dayville, CT (Preferred)
Benefits offered:
- Paid time off
- Health insurance
- Dental insurance
- Employee discounts
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